Returns & cancellations

Cancellation

You may cancel within 14 days of receiving your order by emailing support@thesafecup.com.

Conditions

• Items must be returned unopened and unused, in original packaging (for hygiene reasons).
• Return shipping is paid by the customer, except for defective or incorrect items.
• Israeli law allows a cancellation fee of 5% of the price or ₪100, whichever is lower, when the return is not due to a defect.

Refunds

Refunds go back to the original payment method within 14 days of receiving the cancellation notice and the returned item.

Defective or wrong item

Send us a photo within 14 days and we'll ship a replacement or refund you in full, including shipping.

International orders

Return shipping costs and any duties or taxes paid at the destination are non-refundable, except for defective items.